Do not spend more yen on software for this order
The reported order asks for cleaning, painting, and a firmware update on a Legend guitar. The computer then says the firmware action is not possible for that device, even with the most expensive toolkit.
A developer marked the thread answered and confirmed that the team is working on a patch. Another player reported a similar blocked state with a Mapple Mypod, so the problem may not be limited to guitars.
Protect the order and your save
Keep the device and order intact while waiting for the patch. Record the requested tasks, device name, deadline, and toolkit level. Those details will help if the patched build needs to repair stuck orders rather than only prevent new ones.
We will move this page to "fixed" only after a public patch note or release-build retest confirms the order can be completed. A forum promise is evidence that the team knows about the bug, not evidence that it has shipped a fix.
Quick answers
Can the best software update the Legend guitar?
Not in the affected launch build. Players report the same block after buying the most expensive toolkit.
Has the ReStory firmware bug been fixed?
Not yet confirmed. A developer said the team was working on a patch on August 6, 2026.
Sources checked for this page
- Developer answer Unclearable order
Developer-confirmed known bug and patch statement.
- Community report I can't update firmware on the guitars
Independent report of the same guitar failure.